Augment your contact center with AI-powered business intelligence that helps you uncover your biggest opportunities to improve both customer service efficiency and customer experience
Have you ever had to deal with a storm of unexpected customer questions? Augment CXM flags these unforeseen spikes of conversations and alerts your team to take action before they spiral out of control.
The number of things you can do is unlimited - update self-service tools, collaborate with your product team, fix steps on your customer journey - but unfortunately, your time is not. Augment CXM directs you to the issues which will have the most significant impact on your organization.