Here's what we're thinking about

Recognizing the significance roles Customer Care, Customer Experience, and Customer Service individually play in ensuring a company's growth.

Studies have found that the direct correlation between NPS and increased Revenue, can give companies an inside look at customer satisfaction and loyalty to their brand.

Before deciding what chat service you'd prefer to see implemented into you company, take a look at some of the drawbacks and advantages behind each type of chat solution.

Learn what the most common mistakes are in costumer service that cause companies to loose business and what you can do to ensure it doesn't happen to you.

We're officially announcing our partnership with the folks over at Sutherland AI, and we're excited to get started.

CX metrics - like NPS, CSAT or CES - utilize answers provided by customers to directed questions about their experiences with your brand. Yet, there are many issues with simply following these statistics blindly.

Forward thinking companies have shifted their business model to accommodate these new, digital, customer expectations.

There is a shift in the market. Sellers used to have all of the power. But in the age of social media, product reviews, and lower switching costs, CXM is starting to rise.